Support
Backed by the peoplewho wrote the code.
Mastering API management takes expertise, and your gateway is critical. Our team takes care of problem resolution, migrations, updates and availability, so you can focus on your core business.
Standard support included
Standard support is included with every Otoroshi Managed instance: we answer your questions about your instances during business hours on week days (it does not cover the usage of Otoroshi itself).
On Cloud APIM
Otoroshi support on Cloud APIM
Combine an Otoroshi support offer with your Cloud APIM subscription: the price for support is lower, and our team already knows your setup.
| PremiumBusiness hours | Enterprise 24/7Mission critical | |
|---|---|---|
| Monitoring & intervention on our services | 24/7 | 24/7 |
| Technical assistance | Week days, business hours | 24/7 ¹ |
| Access to customer service | Unlimited or ticket budget | Unlimited or ticket budget |
| Communication channels | Email, chat, tickets | Email, chat, tickets & dedicated phone number |
| Response time | 1 business hour | 30 minutes |
| Support location | Europe (English & French speaking) | Europe (English & French speaking) |
| Price / month / instance ² | from 500 € | from 1,500 € |
| Price / year / instance ² | from 5,000 € | from 15,000 € |
| Price / 10 tickets | 1,000 € | 2,000 € |
¹ with a minimum 3-month commitment · ² actual price based on the size of the cluster · prices excl. VAT
Contact usOn-premise
Otoroshi support on premise
Professional Otoroshi support for your mission-critical, on-premise infrastructures, or any Otoroshi cluster that is not running on Cloud APIM.
| PremiumBusiness hours | Enterprise 24/7Mission critical | |
|---|---|---|
| Technical assistance | Week days, business hours | 24/7 ¹ |
| Access to customer service | Unlimited or ticket budget | Unlimited or ticket budget |
| Communication channels | Email, chat, tickets | Email, chat, tickets & dedicated phone number |
| Response time | 1 business hour | 30 minutes |
| Support location | Europe (English & French speaking) | Europe (English & French speaking) |
| Price / month / instance ² | from 1,000 € | from 3,000 € |
| Price / year / instance ² | from 10,000 € | from 30,000 € |
| Price / 10 tickets | 1,500 € | 5,000 € |
¹ with a minimum 3-month commitment · ² actual price based on the size of the cluster · prices excl. VAT
Contact usMonthly fee or tickets
For any support offer, choose a monthly fee or buy a bundle of support tickets. Each intervention then consumes a ticket.
Training
Tailor-made sessions so your team makes the best of Otoroshi. Book a session
Consulting
Architecture, migrations, custom plugins and extensions. Talk to an expert
Your gateway is critical.So is your support.
Tell us about your Otoroshi setup, we will come back to you with the right plan.